Is there a minimum quantity we need to place an order?
Yes, we usually ask for a minimum of 12 items for a new screen printing job. On a reorder, we may allow you to get fewer but remember our prices will be higher for a smaller quantity. For embroidery, it's not as big a deal. It's still nice if you can bring us at least 6 items. If you only need a few shirts and your design is very simple we can sometimes use our heat-applied film.
How long will it take to complete my order?
It depends on the time of year. During January and February, it can be as short as a week. In the warmer months, we are often busy enough that turnaround time is closer to three weeks. The rest of the time it's around two weeks. It's always a good idea to call or shoot us an email as early as you can, so we can let you know what the current turnaround is and possibly allocate time on our production schedule.
What if I need my order completed sooner?
We are sometimes able to adjust our schedule or work some overtime to get a job in earlier than our current turnaround time. Contact us as soon as you can and we'll let you know if it's possible for us to meet your deadline. The usual rush fee is 25% of your order total.
Do I have to come to your shop to order?
You can if you want to. We also accept orders through email or over the phone.
How do I break down my shirt sizes?
This is a tricky question, as each group is different. Just to get you started, here's a general guide when ordering for a group of adults.
Can I make a change to my order after it's been placed?
Up to a certain point. As long as we're still a week or more from your production date, it's usually no problem to make a change. After that, we may have to push your production date back to allow time for us to order and receive your additional items.
Can you ship my order to me?
Most of our customers pick up their orders here at the shop, but we can also ship orders out through UPS. The shipping costs will be added onto your invoice.
What if I want to order more items later?
We'll keep your silkscreens around for at least a few months, so if you place another order we can just reuse the silkscreens. Just let us know how many you want to get and we'll let you know what the price will be for them. For embroidery, we'll keep the digital file indefinitely.
How do I get a price quote?
To get an accurate price quote, we need to have a few pieces of information:
- How many items are you looking to order (just a ballpark estimate).
- What locations do you need to be printed?
- How many colors are in your logo/design?
For embroidery pricing, see the question below under Embroidery. If you have this information, just email it to us and we can get you a price quote.
Are there any price breaks for larger orders?
Yes, our pricing varies depending on how many items you order. For screen printing, the breaks are at 12, 18, 24, 36, 48, 60, 80, 100. After that it's more of a job-by-job basis.
Can I bring in clothing to have printed/embroidered?
Yes, we can print or embroider on clothing that you supply. The one problem we can have is if we happen to have a misprint (it happens from time to time). If we supply the garments, we'll simply order another one and reprint it. If you supply the garments, we may have to ask you to bring us another one and we'll reprint it. We won't charge you for the misprinted item, but we also won't be able to reimburse you for the replacement.
Why do you need to know the number of colors?
Unlike your inkjet printer at home, silkscreen printing requires us to make a separate silkscreen (sort of like a stencil) for each color in your design. Then we line them up and print them by hand on our press. So each color requires extra setup and print time.
Do I need to make a deposit to place an order?
We don't require a deposit for most of our jobs. If your order is over $2,000, we may ask for a 50% deposit up front.
What types of payment do you accept?
We accept cash, checks, and all major credit cards. If you send us a check through the mail, please send it to 13 Charles Street, Walkersville MD 21793 instead of our business address.
Our organization is tax exempt. How do we get the sales tax taken off our order?
We just need a copy of your organization's Sales & Use Tax Exemption Certificate to keep on file, and we can keep the sales tax off your order.
Artwork & Design
What types of art files can you use?
We prefer vector artwork for your design. Vector files usually end in .ai, .eps, or sometimes .pdf. We also accept high-quality (150 pixels-per-inch or more) raster images. Acceptable formats include .jpg, .png, and .psd.
What is vector artwork anyway?
Vector artwork doesn't use pixels like a usual image file. Instead the design is formed by a series of points/handles that define the shapes. This means that the design can be made any size without a loss in quality. Most computers don't have the software to open vector art files, so please do a quick check to see if you have a vector version of your logo. You can tell a vector file by the file extension (usually .ai or .eps).
How big should my artwork be?
For raster image files, we would prefer the art file to be at least 150 pixels-per-inch if possible. This means that a left chest design would be around 600 pixels on its long side, and a full front or back design would be around 1800 pixels wide. If your artwork is a much lower resolution, it may come out blurry or rough when printed.
How big can my imprint be?
Generally, a left front design fits within a 4 x 4" area. A full front or back design is about 12" wide by 14" tall. If you want your imprint bigger, let us know and we can discuss your options. Something to keep in mind is that we can't change the size of a design after the silkscreens are made, which means we have to size the imprint based on the smallest shirt on your order. If it's a large order, we occasionally make two sizes of a design to cover a large range of sizes.
I don't have a design/logo yet. Can you make one for me?
Certainly. We do basic design work all the time. Just give us the details of what you're looking for and we can create a design for you. If we think it will take a significant amount of time to make, we may charge an art fee. If your design concept is very complicated/specific, we may ask you to find a dedicated graphic artist to work with. Then they can provide us with a finished art file.
I already made a design on another website. Can you use that?
Not directly, but it can be helpful for us to see what you're thinking. We have to reproduce the design using the fonts and artwork we have available, so the final result may not match exactly.
Will I be able to approve the design before you run my order?
Yes, if you would like to see a digital proof of your design we can send one to you. We generally avoid running printed samples due to the amount of time it takes to create the silkscreens and get them lined up for printing. Plus any changes beyond ink color and print placement require us to create another set of silkscreens.
Can you use (company/organization's) logo?
Many companies are very picky about how their logo is used, especially when it's in a commercial setting. We assume that you have rights to use any logo/artwork you submit to us. If you're unsure about whether you are allowed to use a specific logo, it's always better to check directly with the organization first. In particular, we cannot use the logos for sports teams, many greek fraternities, or another clothing company (such as Under Armour).
Garments & Products
What brands/items do you offer?
We offer a large variety of items from several vendors. They include AlphaBroder, SanMar, Augusta, and Tri-Mountain. You can check out their websites to see what we can get. Common items include t-shirts, long-sleeve t-shirts, hoodies, sweatshirts, jerseys, hats, jackets, polos, and more.
What sizes are available?
Most garments come in adult small through 2XL sizes. In certain styles we can get XS or all the way up to 6XL. We have a few items that come in tall sizes. Youth sizes are also available in many styles, and we can even get toddler and infant sizes. Keep in mind that an full-front or back imprint will not fit on a toddler or infant shirt.
Can we get samples of an item to see/try on?
We're happy to provide a few samples of our low-cost items (t-shirts, polos, sweatshirts) at no cost to you. If you want a large variety of items or a more expensive item, we may add the cost for the blank items onto your invoice (unless we end up using it for your order).
Do you make any promotional items (pens, cups, bottles, etc)?
Not on-site, but we work with another vendor that does. You can check out their website here. Make sure to check each item's individual page for minimum order quantities and pricing information.
How much will it cost to embroider my design?
Embroidery pricing is based on how many stitches it will take to embroider the design. So we usually need to see your logo, or at least have a very good idea of what your design will be to get a price. There's also a one-time digitizing fee to set your design up the first time.
What is a "digitizing" fee?
Our embroidery machines require a specific kind of design file that includes information about where each stitch goes. So we have to set up your design in our software before we can embroider your items. This is a one-time fee, so we'll keep the design indefinitely for any future orders.
Can we embroider on (location/material)?
It depends on whether we can get an embroidery hoop in the location or material. Feel free to stop by with the item you want embroidered and we should be able to tell you if it's possible or not.
Can we get custom names/numbers?
Yes, we can apply names and numbers using our heat-applied Thermo-FILM. If your order includes custom names, please give us a typed list of the names and sizes. Handwritten lists of names can occasionally be difficult to read, and we want to make sure we get everyone's name spelled correctly.
What is Thermo-FILM?
It's a durable polyurethane material made by Stahls. We use a heat-press that's over 300 degrees to apply the design onto your garment. Once it cools, it becomes permanently affixed to the fabric (though we do have a special chemical that can remove it if necessary). Normally we use it for jersey names and numbers, but we can cut out any basic vector design.
Can you make just one shirt?
It can be very costly to set up and screen print a single shirt, but if your design is simple we can often apply it with Thermo-FILM. That can make a small batch of shirts more affordable. Pricing for Thermo-FILM is based on how many inches of material we'll need to cut out your designs, so the size of your design will affect the cost.
If you have a question that's not answered here, feel free to shoot us an email at firstname.lastname@example.org.