Got questions? We've got answers.
Check out our FAQ below and see if there's an answer to your question.
If you don't see the answer you need,
you can email us directly at
Placing Your Order
- Is there a minimum quantity I have to order? ◣
- How long will it take to complete my order?◣
- What if I need my order completed sooner?◣
- Do I have to come to your shop to order?◣
- How should I choose what shirt sizes to order?◣
- Can I make a change to my order after it's been placed?◣
- Can you ship my order to me?◣
- What about reorders? How do those work?◣
Yes, we usually ask for a minimum of 12 items for a new screen printing job. On a reorder, we may allow you to get fewer but remember our prices will be higher for a smaller quantity. For embroidery, it's not as big a deal. It's still nice if you can bring us at least 6 items. If you only need a few shirts and your design is very simple we can sometimes use our heat-applied film.
It depends on the time of year. During January and February, it can be as short as a week. In the warmer months, we are often busy enough that turnaround time is three or four weeks. The rest of the time it's around two weeks. It's always a good idea to call or shoot us an email as early as you can, so we can let you know what the current turnaround is and possibly allocate time on our production schedule.
We are sometimes able to adjust our schedule or work some overtime to get a job in earlier than our current turnaround time. Contact us as soon as you can and we'll let you know if it's possible for us to meet your deadline. The usual rush fee is 25% of your order total.
You can if you want to. It's often nice to be able to discuss your options in person, but we also accept orders through email or over the phone.
This is a tricky question, as each group is different. Just to get you started, here's a general guide when ordering for a group of adults.
Up to a certain point. As long as we're still a week or more from your production date, it's usually no problem to make a change. After that, we may have to push your production date back to allow time for us to order and receive your additional items.
Most of our customers pick up their orders here at the shop, but we can also ship orders out through UPS or the US Postal Service. The shipping costs will be added onto your invoice.
We'll keep your silkscreens around for at least a few months, so if you place another order we can just reuse the silkscreens. Just let us know how many you want to get and we'll let you know what the price will be for them. For embroidery, we'll keep the digital file indefinitely.
- How can I get a price quote? What information do you need to know?◣
- How many items are you looking to order (just a ballpark estimate).
- What locations do you need to be printed?
- How many colors are in your logo/design?
- Are there price breaks for larger orders?◣
- Can I supply the clothing to be printed/embroidered?◣
- Do I need to make a deposit to place an order?◣
- What types of payment do you accept?◣
- Our organization is tax exempt. How do we get the sales tax taken off our order?◣
To get an accurate price quote, we need to have a few pieces of information:
For embroidery pricing, see the question below under Embroidery. If you have this information, just email it to us and we can get you a price quote.
Yes, our pricing varies depending on how many items you order. For screen printing, the breaks are at 12, 18, 24, 36, 48, 60, 80, 100. After that it's more of a job-by-job basis.
Yes, we can print or embroider on clothing that you supply. The one problem we can have is if we happen to have a misprint (it happens from time to time). If we supply the garments, we'll simply order another one and reprint it. If you supply the garments, we may have to ask you to bring us another one and we'll reprint it. We won't charge you for the misprinted item, but we also won't be able to reimburse you for the replacement.
We don't require a deposit for most of our jobs. If your order is over $2,000, we may ask for a 50% deposit up front.
We accept cash, checks, and all major credit cards. If you send us a check through the mail, please send it to 13 Charles Street, Walkersville MD 21793 instead of our business address.
We just need a copy of your organization's Sales & Use Tax Exemption Certificate to keep on file, and we can keep the sales tax off your order.
Artwork & Design
- What types of art files can you use?◣
- How big should my artwork be?◣
- I don't have a design or logo yet. Can you make one for me?◣
- I already made a design on another website. Can you use that?◣
- Will I be able to approve the design before you run my order?◣
- Can you use (company/organization's) logo?◣
We prefer vector artwork for your design. Vector files usually end in .ai, .eps, or sometimes .pdf. We also accept high-quality (150 pixels-per-inch or more) raster images. Acceptable formats include .jpg, .png, and .psd.
For typical image files like JPG or PNG, we would prefer the art file to be at least 150 pixels-per-inch if possible. This means that a left chest design would be around 600 pixels on its long side, and a full front or back design would be around 1800 pixels wide. If your artwork is a much lower resolution, it may come out blurry or rough when printed.
Certainly. We do basic design work all the time. Just give us the details of what you're looking for and we can create a design for you. If we think it will take a significant amount of time to make, we may charge an art fee. If your design concept is very complicated/specific, we may ask you to find a dedicated graphic artist to work with. Then they can provide us with a finished art file.
Not directly, but it can be helpful for us to see what you're thinking. We have to reproduce the design using the fonts and artwork we have available, so the final result may not match exactly.
Yes, if you would like to see a digital proof of your design we can send one to you. We generally avoid running printed samples due to the amount of time it takes to create the silkscreens and get them lined up for printing. Plus any changes beyond ink color and print placement require us to create another set of silkscreens.
Many companies are very picky about how their logo is used, especially when it's in a commercial setting. We assume that you have rights to use any logo/artwork you submit to us. If you're unsure about whether you are allowed to use a specific logo, it's always better to check directly with the organization first. In particular, we cannot use the logos for sports teams, many greek fraternities, or another clothing company (such as Under Armour).
Garments & Products
- What brands and items do you offer?◣
- What sizes are available?◣
- Can we get samples of an item to see/try on?◣
- Do you make any promotional items like pens, cups, bottles, or flash drives?◣
We offer a large variety of items from several vendors. They include AlphaBroder, SanMar, Augusta, and Tri-Mountain. You can check out their websites to see what we can get. Common items include t-shirts, long-sleeve t-shirts, hoodies, sweatshirts, jerseys, hats, jackets, polos, and more.
Most garments come in adult small through 2XL sizes. In certain styles we can get XS or all the way up to 6XL. We have a few items that come in tall sizes. Youth sizes are also available in many styles, and we can even get toddler and infant sizes. Keep in mind that an full-front or back imprint will not fit on a toddler or infant shirt.
We're happy to provide a few samples of our low-cost items (t-shirts, polos, sweatshirts) at no cost to you. If you want a large variety of items or a more expensive item, we may add the cost for the blank items onto your invoice (unless we end up using it for your order).
We do not make promo items on-site, but we are sales reps for several vendors that do make those kinds of items. Feel free to ask about what you're looking for and we'll see if one of vendors can get it made for you.
- How much will it cost to embroider my design?◣
- What is a "digitizing" fee?◣
- Can you embroider on (special location/material)?◣
Embroidery pricing is based on how many stitches it will take to embroider the design. So we usually need to see your logo, or at least have a very good idea of what your design will be to get a price. There's also a one-time digitizing fee to set your design up the first time.
Our embroidery machines require a specific kind of design file that includes information about where each stitch goes. So we have to set up your design in our software before we can embroider your items. This is a one-time fee, so we'll keep the design indefinitely for any future orders.
It depends on whether we can get an embroidery hoop in the location or material. Feel free to stop by with the item you want embroidered and we should be able to tell you if it's possible or not.
- Can we get custom names/numbers?◣
- What is Thermo-FILM?◣
- Can you make just one shirt?◣
Yes, we can apply names and numbers using our heat-applied Thermo-FILM. If your order includes custom names, please give us a typed list of the names and sizes. Handwritten lists of names can occasionally be difficult to read, and we want to make sure we get everyone's name spelled correctly.
It's a durable polyurethane material made by Stahls. We use a heat-press that's over 300 degrees to apply the design onto your garment. Once it cools, it becomes permanently affixed to the fabric (though we do have a special chemical that can remove it if necessary). Normally we use it for jersey names and numbers, but we can cut out any basic vector design.
It can be very costly to set up and screen print a single shirt, but if your design is simple we can often apply it with Thermo-FILM. That can make a small batch of shirts more affordable. Pricing for Thermo-FILM is based on how many inches of material we'll need to cut out your designs, so the size of your design will affect the cost.